These terms of Conditions will govern the relationship between the “User” (referred to as the “Customer” or ‘You’) and ‘BonyExpress’(referred to as ‘We’ or the ‘Website’). The both parties agree to these terms completely. Also, by confirming your order, you have gone through and completely agree to our general Conditions of Sale. These Terms and Conditions are necessary to you and BonyExpress as they defend your rights as an esteemed customer and our rights as a business.
Changes to the Terms of Service and the Website
BonyExpress is a startup, therefore some changes might occur. We reserve the right to renew the Website and these Terms and Conditions as time goes on, at our discretion and without any pre notice. It is exclusively your responsibility to be updated with the latest Terms and Conditions by reading through regularly. Your sustained use of the Website subsequent to the publishing of updated Terms will be seen that you have read and consent to the changes.
BonyExpress is meticulous in giving product descriptions, and images online. However, we are not liable for any errors or omissions for any information supplied.
For products on BonyExpress, the prices are in Naira and do not involve delivery. We have the right to change our prices at any time but it will be shown to you when the order is placed. In a case where a wrong price is posted on our website and is not amended on your total when the order is completed, for any reason, your order will get cancelled and we will refund your payment, even though it was previously validated.
We always try to carry out your order as soon as it is filled and paid for. In a case where a product becomes unavailable after the confirmation and payment of your order, we will reimburse the price paid for the product within 15 days after the day of payment. When your order involves products that are temporarily unavailable, we will first forward the available products and then proceed with the remaining items when they become available again. We will refund the delivery fees for the rest of the order. when necessary, we will replace a product that is not available with another product of identical quality and price. When you receive the replacement, and then want to return it to us, the return postage will be covered by us. If you decide to refuse this offer, and the original product is permanently unavailable, we will refund the price of the unavailable product.
Access to the Website
We strive to ensure that this platform is always available, but we cannot certify that the Website will not have downtime for any purpose. We have the right to close the Website for short periods of time for the purpose of general maintenance, but it will be minimal. We will not be held responsible if this Website is not available at any time, or for any length of time.
One of our security processes requires you to register with BonyExpress by inputting your email and choosing a secure password. You are recommended to use a strong password that will be hard for others to guess. Also, you should log out from your account at the end of every session. If you forget your password, you can reset your password. Also, see your account log-in information as private, not telling it to any third party and only using BonyExpress in person. If you perceive that there is any breach of security, you have the responsibility to inform us as soon as possible, and if log-in is possible, to change to another password.
We also require that all the information you supply to us is accurate, current and complete. We can deactivate any user account, at any time and for any purpose, if you do not comply with any provision of these Terms of Service
We will handle your personal information according to our Privacy Policies.
BonyExpress offers online payment means for your order. The transaction is kept secure and does not cost you anything, therefore you are not required to pay any extra fee for your order.
We will deliver your order to the address supplied during the placement of your order.
BonyExpress will do everything within its capacity to abide by the time of delivery written on the website. Nevertheless, we will not be liable for a late delivery or the loss of a package prompted by another party who was contracted for the delivery, or by you, or because of unanticipated event. In case you fail to get your product, we will carry out investigation on the carrier and this can take several days after receipt of your claim. Within this investigation time, no refund or re-delivery will be made.
Right of Return
BonyExpress offers you 7 days for returning any product you are dissatisfied with. This begins from when your order gets delivered. Within this period, the product can be returned to us, at your own expense, and with your invoice.
This current right of return is only applicable to goods returned in their original state. For any product that has undergone damage, is not in its original packaging, or with packaging that was used beyond opening the product, there will be no refund. These aforementioned deadlines take effect from when the order is received.
When a product is returned within 7 days of its delivery, the user will be refunded through the same payment method that was previously used.
Privacy and Protection of Personal Data
The information you supply us are important for processing and delivery of your orders, for billing and establishing of warranty contracts, hence we will cancel your order if you fail to provide these details. By registering on the site, you consent to supply us with sincere information concerning you. supplying wrong information contravenes the present general Terms and Conditions.